Data Deletion Instructions

Zerda Engage is operated by Zerda Digital and runs on the WhatsApp Business Platform. If you have messaged a business through Zerda Engage, or you hold a Zerda Engage account, you can request deletion of your personal data at any time, free of charge.

01How to request deletion

Send us a deletion request by email. This is the quickest and most reliable way to reach us.

1. Email our privacy team

   Write to the address below from any email account:

   privacy@zerda.digital

2. Use the subject line "Data Deletion Request"

   This helps us identify and prioritize your request.

3. Tell us how to find your data

   Include the WhatsApp phone number you used (in full international format, e.g. +1 555 123 4567), and the name of the business you were messaging if you know it. If you have a Zerda Engage account, include your account email instead.

4. We confirm and complete the deletion

   We will acknowledge your request, verify it where needed to protect your privacy, and delete your data within the timeframe below.

02If you have a Zerda Engage account

Businesses with a Zerda Engage account can also request full account and data deletion by emailing privacy@zerda.digital from the account's registered email address. Deleting your account removes your account profile and associated data, subject to the limited exceptions below.

03What we delete

When we process a deletion request, we remove the personal data we hold about you, which may include:

• Your WhatsApp phone number and profile name.
• The content of your messages stored on our systems.
• Message metadata such as timestamps and delivery statuses.
• Opt-in and consent records linked to you.
• Account and contact details, for platform account holders.

Some conversation data is processed on behalf of the business you contacted. Where that business controls the data, we will act on its instructions and can help direct your request to it.

04How long it takes

05What may be retained

We may keep a limited amount of information where the law requires or permits it — for example, to meet legal, tax, or accounting obligations, to resolve disputes, or to prevent fraud and abuse. Any retained data is kept only as long as necessary and is then deleted or anonymized.

Please note that deleting your data from Zerda Engage does not remove information held by Meta/WhatsApp on their own platform. To manage data held by WhatsApp, please refer to WhatsApp's own privacy resources.

06Questions

If you have any question about deleting your data, or want to exercise other privacy rights such as access or correction, contact us:

For full details on how we handle personal information, see our Privacy Policy.